Refund Policy
Understand our refund policy for digital educational products, premium resources and future physical products offered by DAS Coaching.
Transparent Guidelines
We maintain fair and clear policies regarding digital content delivery and transaction verifications.
About Our Refund Policy
Digital Educational Products
DAS Coaching Online Platform
DAS Coaching primarily provides digital educational products and learning services designed to help students, aspiring teachers, and competitive exam candidates excel in their studies. Our product portfolio includes:
Most of our digital products are delivered instantly or made available via our online learning portal immediately after successful payment verification.
Digital Product Refund Policy
Instant Access & General Rule
Because digital products are instantly accessible and downloadable upon purchase, refunds are generally not available after successful delivery of the digital content.
However, we understand that exceptional technical glitches or payment discrepancies can occur. Therefore, refund requests may be considered under specific qualifying situations after proper verification by our administrative team.
Eligible Refund Cases
Duplicate Payment
If you were charged multiple times for the exact same order or course due to a network lag or payment gateway glitch, the extra amount will be fully refunded.
Payment Successful But Not Delivered
If your transaction was completed successfully and funds were debited, but you did not receive access to the purchased product or notes file after contacting support.
Technical System Error
In the event of a severe server or payment gateway fault where access cannot be restored within a reasonable timeframe, refund requests will be honored.
Approved Exceptional Cases
Special refund requests evaluated on a case-by-case basis and approved individually by the DAS Coaching Management & Support Team.
Non-Refundable Cases
Refunds Will Not Be Issued For:
Please review carefully before making a purchase.
Refund Request Process
Follow these simple steps if you believe you qualify for a refund.
Contact Support
Email or WhatsApp us within 48 hours of your transaction.
Submit Order Details
Provide your Order ID, registered email, and payment receipt.
Verification
DAS Coaching reviews transaction logs and download history.
Decision
You are notified of the approval or rejection of your request.
Processed
Approved refunds are transferred back to the original source.
Refund Processing Time
Verification Time
Usually reviewed and processed within 3 to 7 business days from the date of request.
Refund Processing
Approved refunds are credited back securely to the original payment method used.
Status Updates
Customers receive prompt email or WhatsApp updates throughout the review process.
Future Physical Products
Currently, DAS Coaching primarily offers digital products. If physical merchandise (such as handmade Teaching Learning Materials [TLMs], printed booklets, or educational science kits) are introduced in the future, a separate and dedicated return and refund policy will be published and applied to those physical goods.
Need Help?
Have payment or refund related queries? Reach out to DAS Coaching directly.
Address
Fulbari, Gangarampur, Dakshin Dinajpur, West Bengal, India
Office Hours
Monday–Saturday (10 AM–8 PM)
Need Refund Assistance?
If you have any payment or refund related questions, our support team is here to help.