Refund Policy
DAS Coaching primarily provides digital educational products. Please read this Refund Policy carefully before making any purchase.
About Our Refund Policy
DAS Coaching mainly sells digital educational resources such as eBooks, Notes, Study Materials, Mock Tests and Online Learning Resources.
Since digital products are delivered instantly upon successful transaction, refund requests are handled according to our structured policy guidelines.
Digital Product Policy
Understanding how digital goods are processed and delivered.
Digital Products
Specialized study notes and test modules designed for competitive exam aspirants.
Instant Download
Files become available immediately on your screen and via email confirmation.
Downloadable Files
High-resolution PDF documents optimized for mobile, tablet, and desktop viewing.
Online Access
Access interactive mock test portals and digital web resources securely.
Refund Eligibility
Refund requests may be considered only under specific validated circumstances.
Duplicate Payment
Charged twice for the same single digital product order due to network glitch.
Technical Failure
Payment debited successfully but order processing failed completely.
Product Not Delivered
Failure to receive download access link or email after successful transaction.
Corrupted File
The downloaded PDF or study package is physically damaged or unreadable.
Verified System Error
Errors confirmed on our platform preventing access to purchased notes.
Manual Review
All refund claims are manually inspected and verified by our support admin.
Non-Refundable Situations
Conditions where digital products cannot be returned or refunded.
Wrong Purchase by User
Purchasing an incorrect subject, course or semester by mistake.
Changed Mind
Deciding you no longer need the study material after purchase.
Already Downloaded
Files that have already been successfully downloaded to your device.
Failure to Read Specs
Not checking the product description, language or format beforehand.
Device Incompatibility
Using outdated software or hardware unable to open standard PDFs.
Poor Internet Issues
Slow local network speed preventing file downloads from our server.
Note: Due to the intangible nature of digital files, products cannot normally be returned once successfully delivered.
Wrong Purchase Policy
Customers should carefully review product names, language medium, course specifications, semester details, subject titles, and descriptions before completing payment.
Incorrect purchases made by users generally do not qualify for a refund after successful digital delivery.
Duplicate Payment Policy
If payment is accidentally made twice for the same digital order due to gateway latency or banking refresh issues, users should notify DAS Coaching immediately.
Technical Issues & Support
Resolving access hurdles before considering refunds.
Payment Paid, No Access
Account sync delays resolved within minutes by our technical team.
Broken Download Link
Fresh, secure direct download links sent instantly via email upon request.
Active Assistance
Support staff troubleshoot file errors directly via WhatsApp or email.
Refund Process
Step-by-step procedure for handling valid refund requests.
1. Submit Request
Email us your transaction ID and issue details.
2. Verification
Payment gateway logs and server records are checked.
3. Review & Approval
Admin approves claims meeting eligibility criteria.
4. Refund Initiated
Funds credited back to your original payment method.
Processing duration typically spans 5 to 7 business days depending on banking channels.
Supported Payment Methods
How payouts are routed during approved refunds.
UPI & Wallets
Google Pay, PhonePe, Paytm, and supported digital wallets.
Credit & Debit Cards
Visa, MasterCard, RuPay, and Maestro domestic/international cards.
Net Banking
Direct secure bank transfers across all major Indian banking partners.
Physical Products Notice
Currently, DAS Coaching exclusively provides digital educational products and downloads. If physical printed books, booklets, or handmade teaching-learning materials (TLM) are introduced in the future, separate physical return and shipping refund rules will apply and be updated on this page.
Cancellation Policy
Orders for digital products can only be cancelled before successful completion of digital delivery.
Once digital notes or files have been instantly delivered or dispatched to your account, order cancellation is generally no longer possible.
Customer Responsibilities
Guidelines to ensure a seamless purchasing experience.
- Read product descriptions and curriculum outlines carefully.
- Verify target competitive exam course, subject, and medium.
- Ensure correct semester or year selection before payment.
- Confirm device compatibility for reading high-grade PDF files.
- Provide an active, correct email address for receiving downloads.
- Check spam or junk folders if order emails are delayed.
- Contact support promptly in case of transaction failures.
- Avoid duplicate payment attempts on lagging connection networks.
Need Help Before Requesting a Refund?
If you experience any payment error, login issue, or download glitch, please reach out to our support team first. We resolve over 95% of technical issues instantly!
Contact SupportPolicy Updates
DAS Coaching reserves the right to modify, amend, or update this Refund Policy at any time to reflect changing educational services or payment regulations.
Users and students are encouraged to review this page periodically to stay informed of our current financial terms.
Contact Information
Need Refund Assistance?
Our support team is always ready to help you with payment, download and refund-related queries.