Return & Cancellation Policy
Understand how order cancellation, digital product returns and future physical product returns are handled by DAS Coaching.
About This Policy
This policy explains how DAS Coaching manages order cancellation, digital product returns, future physical product returns, and customer support.
Most DAS Coaching products are digital educational resources delivered instantly after successful payment verification.
Digital Product Cancellation
Understand when orders can be cancelled and when digital delivery locks the transaction.
Before Payment / Pending
Orders placed but not yet paid, or currently under payment gateway verification, can usually be cancelled without penalty.
After Instant Delivery
Once digital content (eBooks, notes, mock tests) is delivered or downloaded, cancellation is generally NOT possible due to the digital nature of the asset.
Return Policy for Digital Products
Digital educational products such as eBooks, PDF Notes, Mock Tests, Study Materials, Premium Downloads, and Teacher Education Resources are delivered electronically.
Since these products cannot be physically returned, return requests are generally not accepted after successful delivery.
Eligible Cancellation Situations
Eligibility depends on delivery status and verification records.
Non-Cancellable Situations
- Downloaded Products
- Access Granted to Portal / Mock Tests
- Product Already Delivered Successfully
- Wrong Purchase by Customer Error
- Change of Mind After Access
- Failure to Read Product Description
- Customer Internet or Network Problems
- Device Compatibility Issues on Unspecified Hardware
Future Physical Product Returns
Although DAS Coaching currently focuses on digital educational products, future offerings may include printed books, educational kits, Teaching Learning Materials (TLM), educational merchandise, and physical study resources.
Return eligibility for these future products will depend on product condition, delivery status, return window, and physical inspection.
Separate return instructions will be published when physical products become available.
Customer Responsibilities
- Review product description carefully before making a purchase.
- Verify course, target exam, and semester details.
- Confirm language and subject matter before payment.
- Check device compatibility for PDF viewers and digital portals.
- Provide correct email address and phone number during checkout.
- Contact support immediately if any technical delivery issue occurs.
Cancellation Request Process
How to reach out if your order qualifies for cancellation review.
Policy Exceptions
In rare and verified situations, DAS Coaching may review cancellation or return requests individually.
Each case is evaluated fairly based on available information, technical support logs, and delivery records.
Related Policies
Explore other important guidelines governing our coaching services and store.
Refund Policy
Read our guidelines on payment refunds and transaction reversals.
Shipping Policy
Learn how digital study materials and future physical items are dispatched.
Privacy Policy
Understand how your personal and payment data is protected.
Policy Updates
This Return & Cancellation Policy may be revised whenever our products or services change to better serve our student community.
Policy Update: August 2026
Contact Information
Website Name: DAS Coaching
Website: https://dascoaching.in
Email: contact.dascoaching@gmail.com
Phone / WhatsApp: +91 9339697099
Address: Fulbari, Gangarampur, Dakshin Dinajpur, West Bengal, India – 733139
Office Hours: Monday – Saturday (10 AM – 8 PM)
Need Help With Your Order?
If you have questions about cancellation, returns or your order status, our support team is here to help.